Glossary: reconciliation results
What each finding on your reconciliation report means, and what to do about it.
Unused license
A seat you're being billed for on the invoice that doesn't match anyone in the client's current roster.
Recommended action: remove or reassign this license.
Unrecognized user
Someone on the roster who isn't covered by any license on this invoice — the mirror image of an unused license. This row shows no dollar figure, on purpose: it's a signal, not a charge. It means one of two things, and they cost opposite amounts, so it's worth checking which:
- They need a seat bought for them, and currently can't use a tool they're expected to.
- They're already licensed under a different agreement this particular invoice doesn't cover.
Count mismatch
The invoice bills for more seats than the number of users on the roster it can be matched against.
Recommended action: ask the vendor for a per-seat assignment export before cancelling anything — this can reflect a reporting gap on the vendor's side rather than licenses to reclaim.
Why this matters beyond the dollar figure
Every finding also maps onto real ISO 27001 / SOC 2 access-review evidence — it doesn't replace a compliance audit, but it removes a chunk of the manual work behind one.