Reconlio Help
Answers to the questions we hear most, so there's something to point to besides a support email. If something here doesn't cover it, write to us directly — a real person reads that inbox.
Getting started
The five steps from signing up to your first savings report, and why each one matters.
Connect Microsoft 365
Give Reconlio read-only directory access to a client's Microsoft 365 tenant so their roster stays current on its own.
Connect Google Workspace
The same read-only, auto-syncing connection for clients on Google Workspace or Cloud Identity.
Approving a connection request
For a client's own IT admin: what a Reconlio connect link is and what to expect when you open one.
Plans & billing
Trial limits, what each plan actually includes, and how upgrading, downgrading, and cancelling work.
Glossary: reconciliation results
What "unused," "unrecognized," and "count mismatch" mean on your report, and what to do about each.